Confirmed reservations can be canceled or rescheduled by writing an email to wildscapeenterprise@gmail.com.

Cancellation

1. On cancellation of any reservation at any point in time, a minimum charge of 3% on the total package amount is applicable towards the payment gateway/transaction charges, irrespective of the date of reservation and the date of cancellation.
2. Apart from transaction charges, the following cancellation charges apply:
   • If cancellations are made 8 - 14 days before the check-in date, 50% of the total package amount will be charged.
   • If cancellations are made within 7 days of the check-in date, 100% of the package amount will be charged and rescheduling will not be offered.
   • In case of a No-Show, no refund or rescheduling will be provided.
   • For reservations made for special events such as New Year, Christmas, or festivals, cancellation and rescheduling are not allowed.
   • Any applicable refund will be processed to the same payment method used during the reservation.
   • Applicable refunds will be processed within 10 working days.

Re-Scheduling

For the convenience of our customers, we offer a Free Re-Scheduling Policy, subject to slot availability.

• Any reservation can be rescheduled only once.
• Free rescheduling is available only if requested at least 7 days before the check-in date.
• The rescheduled check-in date must be within 60 days of the original check-in date.
• At the time of rescheduling, customers must settle 100% of the package amount.
• Rescheduled reservations cannot be canceled or rescheduled again.

In case of any dispute or further clarification, please contact us at wildscapeenterprise@gmail.com with the subject line: Payment/Refund Dispute.